Returns + Exchanges

At Nappy Wholesalers, we want you to be 100% satisfied with your bulk purchase. Because hygiene is paramount in our industry, we maintain strict quality control and return protocols to protect all our customers.

1. Cooling-Off Period (Change of Mind)

In accordance with the ECT Act, you are entitled to cancel your purchase and return unopened products for any reason within 7 days of delivery.

• Condition: Items must be strictly unopened, unused, and in their original, sealed wholesale packaging.

• Cost: For “Change of Mind” returns, the customer is responsible for the return shipping costs and ensuring the goods reach us safely.

2. Defective or Damaged Products

We stand by the quality of our supplies. If you receive a batch that is damaged or functionally defective:

• Notification: Please contact us at info@nappywholesalers.co.za within 48 hours of delivery.

• Evidence: Include your order number and clear photos of the damage or batch defect.

• Resolution: Under the CPA, if a product is found to be defective, we will arrange for a collection and provide a replacement or a full refund at no additional cost to you.

3. Exclusions for Hygiene Reasons

To ensure the safety of all infants using our products, we cannot accept returns or exchanges on:

• Any packs where the outer factory seal has been broken or tampered with.

• Individual nappies or wipes removed from their bulk packaging.

• Items returned after the 14-day window (unless they are found to have a latent manufacturing defect as per the CPA).

4. Refund Process

Once your return is received at our warehouse and inspected:

• We will notify you via email regarding the approval or rejection of your refund.

• Approved refunds are processed via the original payment method within 7–10 business days.

• Please note that original shipping fees are non-refundable for non-defective returns.